PLEASE NOTE THAT THERE ARE SHIPPING DELAYS WORLDWIDE DUE TO COVID 19!
Especially from Germany to USA!
For Important information from German Post and DHL about current situation of Covid 19 please follow the link below:
GENERAL SHIPPING INFORMATION
We deliver your new items in a tear-proofed envelope with German Post as Warenpost international
Since 2019 it is not longer allowed to send goods as a registered letter.
Thus we changed our shipping to tracked "Warenpost International".
Following the international shipping regulations we have to fill in a custom declaration on the shipping label for Non-EU countries (third countries) e.g. USA and Switzerland.
Please make yourself familiar with the custom rules in your country.
We do not pay any custom fees or additional import costs for you.
Please find Prices of German Post by following the link below:
(current status Deutsche Post August 2018)
For each international order we charge a standard shipping price of 7.20 Euro. Please note that we reserve the right to adjust shipping costs if your purchase is over the weight- or size limit of the mandatory particulars of the German Post. Our price for international shipping is calculated for an average purchase e.g. ONE doll, goods up to 500gr.
Our Boneka Effner dolls are shipped in a shipping box as tracked Warenpost international.
They come with a certificate wrapped in unbleached paper and a batted cloth bag.
Our shoes are packed in transparency plastic bags and do not come in a box.
Changing the packaging would increase item prices and does nothing for the quality of the product. We still want to offer you our shoes at afordable prices, therefore we forego for a packaging in a box.
As soon we hand over your package to the German Post the delivery times are out of our control.
When we shipped your order you will receive a shipping note by email.
We do not submit a tracking no. automatically.
If you are concerned about your delivery please contact us for tracking information and help.
We pack and ship your orders within 3-5 business days.
Please understand that I can not ship every day. As a "one-woman-show" I am responsible for purchasing new goods, warehousing, marketing, accounting and many more.